CPrint Performance -  Chicago -  September 2009 CPrint Performance -  Long Beach, CA -  September 2009 How To Send Files to a Commercial Printer - Hammond, LA - September 2009 CPrint Performance -  Nashville -  October  2009 CPrint Performance Alliance -  Jacksonville, FL -  October  2009 CPrint Production Training -  Charleston WV -  November  2009 A popular speaker on desktop publishing issues, John Giles has been presenting seminars on desktop publishing issues for quick printers at trade shows and conferences throughout North America. He has also been a featured speaker at the British Association of Print and Copyshops in London, Print Ontario in Canada, and the Pacific Printing Conference in Australia. Whether it is a 60-minute program or an all-day seminar, Giles can keep the audience entertained and informed about practical techniques in desktop publishing that seminar participants can put into action immediately. Some of the seminars Giles offers includes: How To Make Money with DTP The only reason to have a desktop publishing department is to make money, but few quick printers do. Giles offers practical tips and tricks that any quick printer can implement that will increase sales and make operations easier. Participants learn: the top secrets of selling desktop publishing successfully the equipment and software you need to create profitable work the five segments of DTP and which will sell how to handle DTP pricing objections how not to say no to a customer's order Handling Digital Files Successfully Handling Digital Files Successfully is for the quick printer employee who sells digital services to the customer. Giles takes the mystery out of working with customer computer files and gives understandable advice for establishing standards to deal with any digital situation. Participants learn: to identify five categories of desktop publishing to identify the digital elements of each category to identify the key issues affecting each category which digital files are easiest to handle which digital services are most profitable where the greatest digital opportunities are for quick printer Thompson/Giles Seminars Debra Thompson is president of TG & Associates, an international consulting and training firm based in Tucson, Arizona. Thompson is the author of The Forgotten Customer - Discover All the Relationships in Your Business Life. She also works with quick printers in employee selection and team-building as well as a consultant who can identify problems and gain the knowledge they need to offer solutions within a quick printing company. Giles has teamed with Debra Thompson of TG & Associates to develop a day-long seminar that not only attacks the opportunities of digital technology, but helps build a complete team within the quick printing company. Giles blends his techno-knowledge with Thompson's ability to "bring people and systems together for profit" into an energetic day of fun and learning. In the end, the participants gain the knowledge to move to the next level of professionalism within the quick printing industry. Seminar topics will include: how to distinguish between internal and external customers how to identify top customers how to improve working relationships how to work as a team how to communicate as a team how to handle difficult customers how to handle customer computer files how to become a better communicator Thompson can be reached at (520) 751-8922 or by e-mailing debra@tgassociates.com. The Giles Group 110 Cannery Lane - Winfield, West Virginia 25213 Telephone: (954) 224-1942 info@johngiles.com